Refund Policy of WillowDockSide
Last updated: April 1, 2023
Thank you for dining at WillowDockSide!
We understand that sometimes things may not go as planned, and you may need to request a refund. Our refund policy aims to facilitate a fair and straightforward process for our customers. Please review the following terms regarding refunds:
Order Cancellations
If you need to cancel your order, please call us immediately at +44 20 7946 0958. Orders that have not been prepared may be eligible for a full refund. However, once an order is in the preparation stage or has been dispatched for delivery, we cannot accept cancellations.
Refund Eligibility
Refunds are typically issued in the following situations:
- Received the wrong item: If you have received an incorrect item, please contact us within 2 hours of delivery and we will arrange for the correct item to be delivered or provide a refund.
- Missing item: If an item is missing from your order, please contact us within 2 hours of delivery for a refund for the missing item.
- Quality issues: If you are dissatisfied with the quality of the food, please reach out to us within 2 hours of delivery. We will ask for details about the issue and may request photo evidence. Refunds or replacements are at the discretion of the management.
Refund Process
To initiate a refund, please follow these steps:
- Contact us immediately at +44 20 7946 0958 to report the issue.
- Provide us with your order number and the specifics of your refund request.
- Allow up to 7 business days for us to process your refund after the request has been approved.
All refunds will be processed to the original method of payment. If this is not possible, we will find an alternative solution. Please note, cash refunds can only be processed in-store at our location 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Non-Refundable Items
The following items are non-refundable:
- Gift cards.
- Custom orders tailored specifically to your request.
- Any beverage including, but not limited to, juice or lemonade that has been opened or partially consumed.
Changes to the Refund Policy
We may update this refund policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us through our website at willowdockside.cyou or call us directly at +44 20 7946 0958.
Address
You can find us in London, at the following address: 43 Bedford Street, Westminster, WC2E 9HA, United Kingdom. We look forward to serving you delicious pizza soon!